Refund Policy

30-Day Refund Policy for Ruff ‘N Tumble PetCots

At PetCot.com, we strive to provide high-quality products for your pets. If you are not completely satisfied with your Ruff ‘N Tumble PetCot, we offer a 30-day refund policy to ensure your peace of mind.

Eligibility for a Refund

To qualify for a refund, the following conditions must be met:

  • The return request must be made within 30 days of the original purchase date.
  • The item must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.

Non-Refundable Items

We cannot offer refunds for:

  • Used, damaged, or altered products.
  • Products returned without original packaging.
  • Items purchased through unauthorized resellers.
  • Custom or clearance items.
  • Shipping fees (unless the return is due to a manufacturing defect or an error on our part).

Return Process

To initiate a return and request a refund, please follow these steps:

  1. Contact Us: Email our support team at info@petcot.com with your order number and reason for return.
  2. Return Authorization: Our team will provide return instructions and an authorization number if your request is approved.
  3. Ship the Item: Pack the product securely and ship it to the provided return address. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  4. Refund Processing: Once we receive and inspect the item, we will process your refund within 5-7 business days to the original payment method. You will receive an email confirmation when your refund has been issued.

Additional Information

  • Refunds will be issued only to the original payment method.
  • We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.
  • This policy applies only to purchases made directly through PetCot.com.

If you have any questions or need further assistance, please contact our customer support team at info@petcot.com.

We appreciate your business and thank you for choosing Ruff ‘N Tumble PetCots!