Shipping Information for PetCot Products

We’re committed to providing you with high-quality, handcrafted products. Please take a moment to review our shipping details:

Ruff'n Tumble PetCots

Free Shipping: We are pleased to offer free shipping on all Ruff'n Tumble PetCots, making it easier for you to enjoy our premium raised dog beds without worrying about extra costs.

Other Products

UPS Ground Shipping: For all other products, shipping will be handled via UPS Ground, with costs calculated based on your order size and destination. We aim to keep shipping costs as reasonable as possible while ensuring reliable delivery.

Production & Delivery Time

Handcrafted to Order: Each of our beds is crafted specifically for you, so please allow 1-2 business days for production. Our beds are built with care, and we believe it’s worth the short wait to ensure you receive a high-quality product.

Delivery Time: Once your order ships, typical delivery times range from 4-7 business days. You’ll receive a notification with tracking information as soon as your order is on its way.

We understand that waiting can be tough, but rest assured, we’re working hard to get your order to you as quickly as possible. Your patience allows us to maintain the highest standards of craftsmanship.

Returns & Damaged Goods

If you receive damaged or defective merchandise, our team is here to help. Please reach out to us at 636-240-8800, and we’ll assist you with returns or replacements promptly.

Thank you for supporting our commitment to quality and for trusting us with your pet’s comfort!