120-Day Warranty Policy for Ruff ‘N Tumble PetCots

Effective Date: 3/12/2025

Warranty Coverage

PetCot.com offers a 120-day limited warranty on all Ruff ‘N Tumble PetCots purchased directly from our website or an authorized retailer. This warranty covers defects in materials and workmanship under normal use for a period of 120 days from the date of purchase.

What Is Covered

• Manufacturing defects in materials, such as fabric tearing under normal use.
• Defects in workmanship, including improper stitching or weak frame connections.
• Structural failures not caused by misuse, abuse, or modifications.

What Is Not Covered

• Normal wear and tear, including minor fabric fraying or cosmetic changes that do not affect function.
• Damage caused by chewing, scratching, or other pet-related behavior.
• Damage resulting from improper assembly, unauthorized modifications, or neglect.
• Exposure to extreme weather conditions beyond typical outdoor use.
• Any issues arising after the 120-day warranty period.

How to File a Warranty Claim

1. Contact our Customer Support Team at info@petcot.com.
2. Provide proof of purchase (order number or receipt).
3. Submit clear photos of the defect and a brief description of the issue.
4. Our team will review your claim and determine eligibility within 5-7 business days.

Resolution Options

If your claim is approved, PetCot.com may, at its discretion:

• Provide a replacement PetCot (same or comparable model if the original is unavailable).
• Offer a partial or full refund depending on the nature of the defect.
• Provide a repair solution if applicable.

Limitations and Disclaimers

This warranty is non-transferable and applies only to the original purchaser. PetCot.com is not responsible for incidental or consequential damages resulting from the use or inability to use the product. Some jurisdictions do not allow limitations on implied warranties, so the above exclusions may not apply to you.

For further assistance, please contact our customer support team at info@petcot.com.

Thank you for choosing Ruff ‘N Tumble PetCots by PetCot.com!